# 7.Captain assistant
# Captain assistant | Item | Details | |—|—| | Who it is for | Administrators configure it; agents use Copilot / rewrite | | Menu location | Left sidebar **Captain**; model switches under **Settings → Captain** | | Plan…
Category Docs
help center of chatips
# 8.Help Centre
# Help Centre | Item | Details | |—|—| | Who it is for | Administrators configure it; anyone with permission can author in the back office | | Menu location | Left sidebar **Help Centre** | | Plan dependency…
# 9.Campaigns
# Campaigns | Item | Details | |—|—| | Who it is for | Administrators | | Menu location | Left sidebar **Campaigns** | | Plan dependency | Requires Campaigns. Send volume counts toward monthly `campaign_sends` | Campaigns are for…
# 10.Reports
# Reports | Item | Details | |—|—| | Who it is for | Administrators; agents may see some reports | | Menu location | Left sidebar **Reports** | | Plan dependency | Basic reports are included; SLA reports need…
# 11.Voice calls
# Voice calls | Item | Details | |—|—| | Who it is for | Agents answer; administrators configure the channel | | Menu location | Left sidebar **Calls** (only when enabled); channel under **Settings → Inboxes** | | Plan…
# 12.Channels and inboxes
# Channels and inboxes | Item | Details | |—|—| | Who it is for | Administrators | | Menu location | **Settings → Inboxes** | | Plan dependency | Inbox count uses `inboxes`. Some channels need extra feature flags…