# 10.Reports
# Reports | Item | Details | |—|—| | Who it is for | Administrators; agents may see some reports | | Menu location | Left sidebar **Reports** | | Plan dependency | Basic reports are included; SLA reports need…
# Reports | Item | Details | |—|—| | Who it is for | Administrators; agents may see some reports | | Menu location | Left sidebar **Reports** | | Plan dependency | Basic reports are included; SLA reports need…