# 23.SLA
# SLA | Item | Details | |—|—| | Who it is for | Administrators configure; agents see countdowns / breaches on conversations | | Menu location | **Settings → SLA**; Reports → SLA | | Plan dependency | Requires…
# SLA | Item | Details | |—|—| | Who it is for | Administrators configure; agents see countdowns / breaches on conversations | | Menu location | **Settings → SLA**; Reports → SLA | | Plan dependency | Requires…