# 11.Voice calls
# Voice calls | Item | Details | |—|—| | Who it is for | Agents answer; administrators configure the channel | | Menu location | Left sidebar **Calls** (only when enabled); channel under **Settings → Inboxes** | | Plan…
# Voice calls | Item | Details | |—|—| | Who it is for | Agents answer; administrators configure the channel | | Menu location | Left sidebar **Calls** (only when enabled); channel under **Settings → Inboxes** | | Plan…