# Integrations
| Item | Details |
|—|—|
| Who it is for | Administrators |
| Menu location | **Settings → Integrations** |
| Plan dependency | Master switch is Integrations; some apps also need feature flags (Slack, Linear, Shopify, API and Webhooks, etc.) |
Connect Chatips to the collaboration, commerce and engineering tools you already use. This is **not** the Help Centre GA / pixel page (that lives under 8-help-centre → Integrations).
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## 1. How to use
1. Open **Settings → Integrations**.
2. Choose an app and complete OAuth or enter secrets.
3. When offered, attach the integration to the **whole workspace** or a **specific inbox** (Dialogflow is inbox-scoped, for example).
4. Verify with a test conversation that the sidebar or messages show the expected data.
5. To stop, disconnect on the same page and revoke access on the other platform.
An upgrade wall means the current plan does not include that integration or API access.
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## 2. Common integrations
| Integration | What it does |
|—|—|
| Slack | Push new conversations/messages to a channel; limited reply from Slack (per granted scopes) |
| Webhook | POST conversation and message events to your URL; you can create several |
| Dashboard App | Embed your own iframe in the conversation sidebar (for example an internal CRM) |
| Dialogflow | Hand dialogue for an inbox to a Dialogflow agent |
| OpenAI (bring your own key) | Captain / transcription use your key; watch fallback to platform models |
| Linear | Create / link Issues from conversations |
| Notion | Connect a Notion workspace (per current capabilities) |
| Shopify | Show customer orders in the sidebar |
| LeadSquared and similar CRMs | Lead sync (if the card appears in your workspace) |
| Cloudflare RealtimeKit (Dyte) | Real-time audio/video features (if shown) |
Authorise with a **company account**, not a personal test login, so the integration does not break when someone leaves.
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## 3. Webhook notes
– HTTPS only; return 2xx quickly.
– Verify signatures / tokens.
– Do not log full customer messages (privacy).
– Event volume is high — observe on a test URL before production.
– When “API and Webhooks” is off, related capabilities are unavailable.
An agent’s personal **Access Token** is under 28-profile-and-notifications for Account API calls; it is not the same secret as outbound webhooks. API tokens are available on paid plans.
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## 4. Help Centre pixels vs here
| | Settings → Integrations | Help Centre → Settings → Integrations |
|—|—|—|
| Scope | Workspace / inbox | Public knowledge-site pages |
| Examples | Slack, Shopify | GA4, Meta Pixel, website widget |
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## 5. Frequently asked questions
**OAuth succeeded but the sidebar is empty?** Customer email does not match Shopify/Linear, or no shop/team was selected.
**Nothing in Slack?** Bot not invited to the channel, incomplete scopes, or rules filtered that inbox out.
**Webhook delivered twice?** Your endpoint timed out and Chatips retried. Make handlers idempotent.
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