# Profile and notifications
| Item | Details |
|—|—|
| Who it is for | All members |
| Menu location | Avatar menu → **Profile**; sidebar bell opens notifications |
| Plan dependency | MFA recommended for everyone; API tokens may be paid-plan only |
Manage **your own** sign-in and alerts. This does not change workspace channel configuration.
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## 1. Profile
– Avatar and display name
– Sign-in email (changing it may require signing in again)
– Interface language and font size
– Send shortcut: `Enter` or `Ctrl/⌘ + Enter`
– **Personal signature**: appended to website / email / API messages you send; may include one uploaded image. Inline images pasted from elsewhere may be stripped — use the upload control.
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## 2. Password and two-factor authentication
– Changing password invalidates other device sessions; sign in again.
– **Two-factor authentication (MFA)**: scan the QR code with an authenticator app and save backup codes. Before changing phones, unbind here or keep backup codes ready.
– Super-admin MFA policy is stricter; ordinary tenant members follow workspace requirements.
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## 3. Sessions and API tokens
– **Active sessions**: review signed-in devices; revoke suspicious ones.
– **Access Token**: for scripts calling the Chatips API. Paid plans only. Reset immediately if leaked. Never commit to Git.
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## 4. Notifications and sounds
You can set separately:
| Channel | Examples |
|—|—|
| Browser push | Requires notification permission |
| Email | Assigned, @mentioned, etc. |
| Sounds | None / only my conversations / all |
Then refine types: new conversation, new message on assigned, new message while participating, mentions, SLA, and so on. Too quiet and you miss tickets; too loud and you lose focus. On-duty agents should at least enable “assigned to me” and “mentions”.
You can preview sounds. Muted browser tabs may silence them.
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## 5. Availability
See [Getting started](.get-started-with-chatips ).Status affects auto-assignment — switch to Offline when you finish work.
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## 6. Frequently asked questions
**No email notifications?** Spam folder, personal toggles off, or daily platform email quota (system mail from administrators can be affected too).
**Lost MFA?** Use a backup code. If those are gone, ask a workspace administrator to contact Chatips for an identity-verified reset (never post backup codes in a public chat).
**Customers cannot see my signature?** The channel does not support signatures, or you sent a private note.
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## Related articles
– [My Inbox](my-inbox)
– [Getting started](./get-started-with-chatips)
– [Account settings and security](27-account-settings-and-security)