Tag Teams

Teams

Teams are containers for grouping agents. One team can include multiple agents, and the same agent can belong to more than one team. In practice, you can hand a customer conversation to a specific agent, or assign it to a…

# 14.Teams

# Teams | Item | Details | |—|—| | Who it is for | Administrators create; agents see their team queues under Conversations → Teams | | Menu location | **Settings → Teams** | | Plan dependency | Team management…