# My Inbox
| Item | Content |
| Menu location | On the left **My Inbox** (unread count is usually displayed next to the bell) |
| Dependent packages | None |
‘My Inbox’ is a **personal notification centre**, not a channel in ‘Settings → Inbox’. It lists events that require your attention; clicking on an item will open the corresponding conversation.
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## 1. What will appear here
The system will turn events within your subscription scope into notifications. Common types:
| Type | When it appears |
|—|—|
| Assigned to you | Someone assigned a conversation to you, or automatic assignment matched you |
| Mentioned | A colleague `@`mentioned you in a conversation (in a private note or reply) |
| New Session | You have subscribed to ‘New Session Creation’ |
| New message in assigned conversation | A customer has sent another message in a conversation you are responsible for |
| New messages in conversations you participate in | You are a participant, but not necessarily the person in charge |
| SLA timeout | First response / next response / resolution time limit breached (requires SLA activation) |
Notification sources cover inboxes you **have joined and subscribed to notifications for**. Specific toggles are in [Profile and Notifications](./28-profile-and-notifications/).
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## 2. Interface Operations
1. Open **My Inbox** on the left.
2. The list is arranged chronologically, and unread items are usually more prominent.
3. Click a notification to open the corresponding conversation on the right and reply directly.
4. For a single notification, you can:
– **Snooze**: Temporarily remove from the list, returning tomorrow / next week / at a specified time.
– **Delete**: Discard this notification (will not delete the conversation itself).
5. You can use the filter or ‘Show’ options to toggle between Read / Unread / Remind Later notifications (subject to the options currently available on the interface).
The number on ‘My Inbox’ in the sidebar = the number of unread notifications, which is not the same thing as the number of unread conversations on the ‘Conversations’ list.
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## 3. Difference from the ‘Session’ menu
| | My Inbox | Conversations |
|—|—|—|
| Unit | One notification | One customer conversation |
| Suitable for | Handling “Someone asked me to take a look” | Continuous handling, updating status, changing tags |
| Same session | May have multiple notifications | Appears only once |
Recommendation: When starting work, first scan ‘My Inbox’ to handle assigned items and @mentions, then head into ‘All Conversations’ to work through the queue by channel or team.
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## 4. Frequently Asked Questions
**The list is empty, but there are clearly unread messages in the chat?**
Notification subscriptions may have turned off ‘New messages’. Go to your profile to enable the relevant type, or use the ‘Conversations’ workbench directly.
**Already replied, but the notification is still there?**
Opening a notification usually marks it as read; if it is still there, you can delete it manually. Conversations will not be affected.
**Don’t want to be interrupted by new conversations?**
Turn off ‘New session created’ notifications, or set your status to Busy / Offline, and check whether automatic assignment still assigns them to you.
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## Related Documents
– [Conversation Workbench](./03-Conversation-Workbench)
– [Profile and Notifications](./28-profile-and-notifications/)
– [SLA](./23-SLA)