# Chatips tenant user guide
This documentation is for **administrators and agents inside a tenant workspace**.
Sign-in URL: your workspace domain (for example `https://workspace.chatips.com`).
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## Before you read
1. **What you can see depends on the plan**. If a left-menu item is missing, or an upgrade prompt appears, the current plan does not include it. Check quotas in [Billing and usage](./26-billing-and-usage), or contact Chatips to upgrade.
2. **Administrators and agents have different permissions**. Administrators can change channels, members, automation, Help Centre, and more; agents by default handle conversations, contacts and canned responses. Custom roles narrow or widen that further.
3. **Exhausted quotas block actions immediately**. For example you cannot add people, send campaigns, or publish articles. Quota `0` means the capability is unavailable — not “unlimited”.
4. “Menu location” below always means the workspace **left sidebar**.
# 1. Login and Workspace
1. Open the workspace domain (provided by Chatips, e.g. `https://workspace.chatips.com`).
2. Log in using the account from the invitation email, or the email address + password provided by the administrator.
3. If two-step verification is enabled, enter the 6-digit verification code from your authenticator app or a backup code as prompted. For details, see [Profile and Notifications](./28-profile-and-notifications).
4. The same login account can join **multiple workspaces**. The workspace name in the top-left corner can be switched.
If you open the link and see:
| Screen | Meaning | What to do |
| No workspace | Account has not joined any tenant | Please ask an administrator to invite you, or contact Chatips |
| Workspace suspended | Tenant deactivated | Administrators, please contact Chatips |
| Seat locked | Insufficient seats in the current plan; your account is locked | An administrator must release seats or upgrade; you cannot go online to accept chats while locked |