# 7.Captain assistant
# Captain assistant | Item | Details | |—|—| | Who it is for | Administrators configure it;…
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# 8.Help Centre
# Help Centre | Item | Details | |—|—| | Who it is for | Administrators configure it;…
# 9.Campaigns
# Campaigns | Item | Details | |—|—| | Who it is for | Administrators | | Menu…
# 10.Reports
# Reports | Item | Details | |—|—| | Who it is for | Administrators; agents may see…
# 11.Voice calls
# Voice calls | Item | Details | |—|—| | Who it is for | Agents answer; administrators…
# 12.Channels and inboxes
# Channels and inboxes | Item | Details | |—|—| | Who it is for | Administrators |…