# 13.Agents
# Agents | Item | Details | |—|—| | Who it is for | Administrators | | Menu…
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# 14.Teams
# Teams | Item | Details | |—|—| | Who it is for | Administrators create; agents see…
# 15.Custom roles
# Custom roles | Item | Details | |—|—| | Who it is for | Administrators | |…
# 16.Labels
# Labels | Item | Details | |—|—| | Who it is for | Administrators maintain; agents apply…
# 17.Custom attributes
# Custom attributes | Item | Details | |—|—| | Who it is for | Administrators define; agents…
# 18.Automation
# Automation | Item | Details | |—|—| | Who it is for | Administrators | | Menu…