# 19.Macros
# Macros | Item | Details | |—|—| | Who it is for | Administrators configure global macros;…
Read More# 19.Macros
# 20.Canned responses and templates
# Canned responses and templates | Item | Details | |—|—| | Who it is for | Agents…
# 21.Agent bots
# Agent bots | Item | Details | |—|—| | Who it is for | Administrators | |…
# 22.Assignment rules
# Assignment rules | Item | Details | |—|—| | Who it is for | Administrators | |…
# 23.SLA
# SLA | Item | Details | |—|—| | Who it is for | Administrators configure; agents see…
# 24.Conversation workflows
# Conversation workflows | Item | Details | |—|—| | Who it is for | Administrators | |…